Track's On-Line Help Center

Troubleshooting

We are currently unable to provide shipping rates for all countries, and for all weights of packages. There are two different messages you may receive:
  • Unknown Destination This message will appear if you are located in a country for which we do not currently have shipping rates listed online.
  • Over Weight Limit This message will appear if the contents of your cart weigh more than our online shipping rate listing.
Even though our site is unable to display the shipping rates for either your country or the weight of your order, you can still place an order on our site. When we receive the order, we will manually calculate the correct shipping total. Proceed with your order as normal.

If you did not see the order confirmation page with your order number, you order did not go through. Please place your order again.

If you receive an error message, most likely you have made a spelling error. Correct the error and click the Login button again.

If you forget your password, click on the Forgot Your Password link on the log-in screen and enter your e-mail address. Your password will be instantly sent to your e-mail.

Cookies are small pieces of information stored on your hard drive that help the web site keep track of pages you visited. This information is used to make your shopping experience more enjoyable. Personal information is not retained when you set your browser to accept cookies. They only record which pages you have visited.

For Track of the Wolf website to work correctly, you need to enable cookies in your browser.

Here's how to enable cookies if your browser is blocking them:

Edge (Windows 10)
  1. In the Edge window, select More (...) > Settings > View advanced settings.
  2. Scroll down to Cookies, and select Don't block cookies
Internet Explorer
  1. In Internet Explorer, in the menu bar, selectTools > Internet options > Privacy > Advanced.
  2. Select Accept or Prompt under First-party Cookies, and Accept or Prompt under Third-party Cookies.
  3. Select OK.
Chrome
  1. In a Chrome window, do one of the following:
    • In the browser address box, enter chrome://settings/content.
      OR
    • On the Chrome menu, select Settings > Show advanced settings, and then under Privacy, select Content settings.
  2. In the Content settings dialog box, under Cookies, make sure Allow local data to be set (recommended) is selected.
  3. Select Done and refresh the browser.
Mozilla Firefox
  1. If you're using Windows, in the Firefox window, select Open menu > Options.
    Tip:  If you're using a Mac, go to Firefox > Preferences.
  2. Select the Privacy tab.
  3. In the History section under Firefox will, select Use custom settings for history.
  4. Make sure Accept cookies from sites is checked and Accept third party cookies is set to Always, and then select OK.
Safari
  1. On your Mac, go to Safari > Preferences > Privacy.
  2. Under Cookies and website data, select Always allow.
  3. Select Close and refresh the browser.